Solutions
Outsource

IT is often the Bermuda Triangle for a middle market business; money and requests go in, but nothing comes out. Technology investments ramp up with growth, but are they the right investments to support business goals? Leadership isn't sure. Are the investments meeting ROI targets? There's no model in place that shows. And what about readiness for the next stage? Would the programmer-heavy IT team be able to strategize and manage a major ERP implementation? What skillsets would be needed to integrate a series of targeted acquisitions? How can you know whether you're flexible and scalable enough to handle any opportunity – or problem – that comes?

The answer for many organizations has been to outsource. But almost all models were built for large companies and also involve sacrifices in staff and flexibility that others aren't willing to make.

AGSI developed a better answer: Managed Services, an end-to-end solution that allows middle market companies to "outsource in place" with a best practices model aligned to their business strategy. Customized IT services are managed, empaneled and supplied on site, providing greater capability, flexibility and reliability. Organizations get performance measures, metrics and financial accountability they've never had before. Outcomes prove the

case. In one recent example,

we improved a client's service delivery by 50% and reduced technology spend by 24% in the first 18 months.

Here's how Managed Services works. AGSI becomes an in-house service provider for your business, operating with service-level agreements. We right-size your IT staff and retain employees who are the best fit, supplementing with AGSI experts as needed. We establish a governance model and a portfolio model to evaluate, to prioritize and track your technology investments, and report back to you regularly with metrics. We add necessary leadership, including a fractional CIO, to generate improvement. For big projects we give you a burst of capacity to scale up and then back down. Everything is transparent, and everything is customized for your business.

The bottom line: You get an IT organization developed and delivered based on your strategic intent, managed by experts who know technology as their core business.

IT is often the Bermuda Triangle for a middle market business; money and requests go in, but nothing comes out. Technology investments ramp up with growth, but are they the right investments to support business goals? Leadership isn't sure. Are the investments meeting ROI targets? There's no model in place that shows. And what about readiness for the next stage? Would the programmer-heavy IT team be able to strategize and manage a major ERP implementation? What skillsets would be needed to integrate a series of targeted acquisitions? How can you know whether you're flexible and scalable enough to handle any opportunity – or problem – that comes?

The answer for many organizations has been to outsource. But almost all models were built for large companies and also involve sacrifices in staff and flexibility that others aren't willing to make.

AGSI developed a better answer: Managed Services, an end-to-end solution that allows middle market companies to "outsource in place" with a best practices model aligned to their business strategy. Customized IT services are managed, empaneled and supplied on site, providing greater capability, flexibility and reliability. Organizations get performance measures, metrics and financial accountability they've never had

before. Outcomes prove the case. In one recent example,

we improved a client's service delivery by 50% and reduced technology spend by 24% in the first 18 months.

Here's how Managed Services works. AGSI becomes an in-house service provider for your business, operating with service-level agreements. We right-size your IT staff and retain employees who are the best fit, supplementing with AGSI experts as needed. We establish a governance model and a portfolio model to evaluate, to prioritize and track your technology investments, and report back to you regularly with metrics. We add necessary leadership, including a fractional CIO, to generate improvement. For big projects we give you a burst of capacity to scale up and then back down. Everything is transparent, and everything is customized for your business.

The bottom line: You get an IT organization developed and delivered based on your strategic intent, managed by experts who know technology as their core business.

IT is often the Bermuda Triangle for a middle market business; money and requests go in, but nothing comes out. Technology investments ramp up with growth, but are they the right investments to support business goals? Leadership isn't sure. Are the investments meeting ROI targets? There's no model in place that shows. And what about readiness for the next stage? Would the programmer-heavy IT team be able to strategize and manage a major ERP implementation? What skillsets would be needed to integrate a series of targeted acquisitions? How can you know whether you're flexible and scalable enough to handle any opportunity – or problem – that comes?

The answer for many organizations has been to outsource. But almost all models were built for large companies and also involve sacrifices in staff and flexibility that others aren't willing to make.

AGSI developed a better answer: Managed Services, an end-to-end solution that allows middle market companies to "outsource in place" with a best practices model aligned to their business strategy. Customized IT services are managed, empaneled and supplied on site, providing greater capability, flexibility and reliability. Organizations get performance measures, metrics and financial accountability they've never

had before. Outcomes prove the case. In one recent example,

we improved a client's service delivery by 50% and reduced technology spend by 24% in the first 18 months.

Here's how Managed Services works. AGSI becomes an in-house service provider for your business, operating with service-level agreements. We right-size your IT staff and retain employees who are the best fit, supplementing with AGSI experts as needed. We establish a governance model and a portfolio model to evaluate, to prioritize and track your technology investments, and report back to you regularly with metrics. We add necessary leadership, including a fractional CIO, to generate improvement. For big projects we give you a burst of capacity to scale up and then back down. Everything is transparent, and everything is customized for your business.

The bottom line: You get an IT organization developed and delivered based on your strategic intent, managed by experts who know technology as their core business.

IT is often the Bermuda Triangle for a middle market business; money and requests go in, but nothing comes out. Technology investments ramp up with growth, but are they the right investments to support business goals? Leadership isn't sure. Are the investments meeting ROI targets? There's no model in place that shows. And what about readiness for the next stage? Would the programmer-heavy IT team be able to strategize and manage a major ERP implementation? What skillsets would be needed to integrate a series of targeted acquisitions? How can you know whether you're flexible and scalable enough to handle any opportunity – or problem – that comes?

The answer for many organizations has been to outsource. But almost all models were built for large companies and also involve sacrifices in staff and flexibility that others aren't willing to make.

AGSI developed a better answer: Managed Services, an end-to-end solution that allows middle market companies to "outsource in place" with a best practices model aligned to their business strategy. Customized IT services are managed, empaneled and supplied on site, providing greater capability, flexibility and reliability. Organizations get performance measures, metrics and financial accountability they've never had before. Outcomes prove the case. In one recent example,

we improved a client's service delivery by 50% and reduced technology spend by 24% in the first 18 months.

Here's how Managed Services works. AGSI becomes an in-house service provider for your business, operating with service-level agreements. We right-size your IT staff and retain employees who are the best fit, supplementing with AGSI experts as needed. We establish a governance model and a portfolio model to evaluate, to prioritize and track your technology investments, and report back to you regularly with metrics. We add necessary leadership, including a fractional CIO, to generate improvement. For big projects we give you a burst of capacity to scale up and then back down. Everything is transparent, and everything is customized for your business.

The bottom line: You get an IT organization developed and delivered based on your strategic intent, managed by experts who know technology as their core business.

Related Case Studies:

AGSI's proprietary methodology has proven to be a real differentiator versus other consulting firms. They provide quantifiable recommendations that make the business case for a particular path crystal clear.

President, Quick-Service Restaurant Chain

AGSI is a valued business partner. They continue to come through with innovative technology solutions in addition to managing mission-critical projects with top-quality talent.

CTO, Healthcare Technology Company

The relationship with AGSI allows us to improve IT capabilities while positively impacting our customers and dedicated employees.

CFO, International Manufacturer

AGSI's governance model keeps us from wasting money.

CIO, $3B Global Manufacturer

AGSI completely exceeded our expectations… exceptional in the level of insight and knowledge they brought.

COO, Financial Services Company
AGSI can help you with:
AGSI offers this comprehensive outsourced-in-place solution to clients who want a stronger, more efficient IT organization they don't have to source and manage themselves, but still want the flexibility and accessibility of an on-site team.
With a higher degree of efficiency and the lowest possible TCO, AGSI can help you outsource and manage discrete functions and applications inside your own technology organization. Application Management, Defect Management, and Level 1 and Level 2 support are examples of the business processes we can optimize for clients through outsourcing.

Talk to us about your business goals so that we can determine whether Managed Services is the right approach for your company.